Legal Terms and conditions

In these terms and conditions, the following terms have the meaning given below, unless expressly stated otherwise.

Jolien Lavrijssen: the other party to the agreement with the client and the user of these terms and conditions.

Client: the natural person or legal entity, as well as their representative(s), authorised agent(s) and successor(s), who makes use of the services offered by Jolien Lavrijssen.

Services: all work offered by Jolien Lavrijssen or carried out by Jolien Lavrijssen on any other basis, all in the broadest sense of the word and in any case including the work stated in the agreement, or all work that may serve the assignment given.

Agreement: all arrangements made between Jolien Lavrijssen and the client, on the basis of which Jolien Lavrijssen will perform services against payment by the client. These arrangements are confirmed to the client in writing.

1.1. Payment must be made within fourteen (14) days of the invoice date, unless otherwise agreed in writing.

1.2. After the payment term has expired, the client owes interest on the invoice amount from the end of the payment term, without further notice of default.

1.3. The interest payable is 1% of the invoice amount for each month or part thereof. In the event of late payment, the client is also obliged to fully reimburse both extrajudicial and judicial collection costs.

Every registration means that the client accepts these terms and conditions. The terms and conditions are clearly stated on the website.

If the client decides to stop during a session or styling programme, the full amount of the session is due.

The agreement is formed once Jolien Lavrijssen confirms the assignment by email or any other written form of communication.

5.1. A client has the right to cancel the agreement in writing. In the event of cancellation up to two weeks before the agreed (start) date, Jolien Lavrijssen is entitled to charge 10% of the quoted amount as cancellation costs.

5.2. In the event of cancellation by or on behalf of the client within two weeks of the planned (start) date, the client is obliged to pay 50% of the quoted amount.

5.3. Jolien Lavrijssen has the right to cancel an agreement without stating reasons, in which case the client is entitled to a full refund of the amount paid by the client to Jolien Lavrijssen for that agreement up to that point. Jolien Lavrijssen is at all times entitled to change the time and location of the performance of the agreement without stating a reason.

5.4. The client may reschedule the planned (start) date once free of charge, provided this is done no later than two weeks before that date.

5.5. In all other cases, Jolien Lavrijssen will charge additional costs of 10% of the quoted amount for a request to reschedule the planned appointment.

6.1. A complaint regarding the work performed and/or the invoice amount must be reported within eight (8) working days of the work being carried out or the invoice being sent.

6.2. A complaint does not suspend the client's payment obligation.

In the event of cancellation by Jolien Lavrijssen, there is no right to compensation. A session may be cancelled due to illness, family circumstances or force majeure.

Jolien Lavrijssen always has the option to refuse a client access to a session.

9.1. Jolien Lavrijssen undertakes to perform the agreement to the best of her knowledge and ability. With regard to the performance of the agreement, Jolien Lavrijssen has an obligation of effort and therefore cannot be held to an obligation of result.

9.2. Jolien Lavrijssen accepts no liability for damage resulting from any act or omission by the client. Any liability of Jolien Lavrijssen is always limited per event to no more than the amount owed by the client to Jolien Lavrijssen.

10.1. The client expressly confirms having given Jolien Lavrijssen permission to keep their data for the purpose of client management. The personal data are limited to what is necessary for that purpose. They are not kept longer than necessary to achieve the purposes for which they are processed. Personal data are never passed on to third parties, neither for informational nor for commercial purposes.

10.2. The client has the right to information about and access to those personal data and the right to have the data corrected and deleted. The client also has the right to object to direct marketing practices, automated decision-making and profiling. The client may request their personal data in electronic form at any time.

Dutch law applies to all agreements concluded with Jolien Lavrijssen.